Terms & conditions

These terms apply when you use this website, book a free trial or buy a membership or personal training at Countdown Fitness, Plot no. A1-227, 3rd & 4th floor, Sector 55, Gurugram, Haryana 122011. By joining or training with us, you agree to them. You'll also sign a membership form at the front desk.

• Memberships are for 1, 3, 6 or 12 months and start on the date you choose when you pay
• Every plan includes strength training, cardio, group classes, general training on the floor and a basic diet plan
• Your membership is personal. Only you can use it, and you may be asked for your member ID or a photo ID at entry
• Prices shown on this website are the full price for the period, with no joining fee. Prices may change, but never for a membership you've already paid for

• Memberships and coaching packs are paid in full before they start
• Fees are non-refundable and can't be exchanged for cash or credit, including for days you don't attend
• If we have to close the gym for more than 7 days in a row (other than for public holidays), we'll extend your membership by the days lost

Longer plans include freezing days you can use to pause your membership, for example for travel or illness:

• 6 Months: 25 days
• 12 Months: 40 days
• 1 and 3 month plans can't be frozen

Ask the front desk before your freeze starts; freezes can't be backdated. Unused freezing days end with your membership. A membership can be transferred to a family member for a small admin fee.

• Coaching packs of 12, 24 or 36 sessions are with the coach you choose, and are on top of a gym membership
• Sessions are 60 minutes, booked directly with your coach. Packs are valid for 6 months from purchase, and prices include GST
• Give at least 12 hours' notice to reschedule. Late cancellations and no-shows count as a used session
• If your coach is unavailable for a long period, we'll offer you another coach or extend your pack

One free trial session per person, booked in advance through this website or by phone. A booking is a request until we call to confirm it. Please bring a photo ID. Trial visitors follow the same health and gym rules as members.

• Check with a doctor before starting if you have a medical condition, an injury, are pregnant, or haven't exercised in a long time
• Fill in the health declaration honestly and tell us about any changes. Our trainers give fitness guidance, not medical advice
• Use equipment only as shown, and ask a trainer if you're unsure. Stop and tell a staff member if you feel unwell
• Members under 18 need a parent or guardian's written consent

• Wear clean indoor training shoes and suitable clothing, and carry a towel
• Re-rack weights and wipe down equipment after use
• Be respectful to members and staff. Harassment, abuse or aggressive behaviour isn't tolerated
• Outside trainers can't coach on our floor
• Don't photograph or film other members without their permission
• Lockers are for use while you train. Items left overnight may be removed

You train at your own risk. To the extent the law allows, we aren't responsible for injury or illness unless it's caused by our negligence, or for loss of or damage to personal belongings. Please don't bring valuables.

You're responsible for any damage you cause to equipment or the premises through misuse.

We may suspend or cancel a membership, without a refund, if these rules are seriously or repeatedly broken, if a membership is shared, or if someone puts others at risk.

We're open 5am – 11pm, seven days a week. Timings may change on public holidays or for maintenance, and we'll give notice where we can. We may update these terms; the version on this page applies, and we'll tell members about important changes.

We keep the information here accurate, but prices, coaches and timings may change. Submitting a form is a request, not a confirmed booking or purchase. The Countdown Fitness name, logo and content on this site belong to us and can't be reused without permission.

These terms are governed by the laws of India. Any dispute will be handled by the courts in Gurugram, Haryana. Talk to us first though; most things can be sorted out at the front desk.